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Due to the Covid-19 Pandemic, the airlines have enforced various rules and regulations. This has affected our standard operations and fees. Please read the following information carefully, and please let us know if you have any additional questions.

• The embargo on direct flights (no connections) to Seattle requires us to be the consignee shipper, and we must guarantee the airfare on any outgoing flights.
• We must, therefore, collect a deposit of an estimate of the ongoing flight before we can commit to providing layover services. A credit card for the actual cost of the airfare, plus a 10% handling fee is required.
• We do not ship collect (COD) because we have no guarantee the receiver will pay the airline, and we, as the ongoing shipper, must guarantee the payment.

Due to the embargo, to ship to Seattle, Hillrose Pet Resort must also do the following, which require an increase in our time commitment and also an increase in the prices of our layover services:

• Check-ins were max 15 min, now 30-60 min
• We must call the airlines for every pet departing from Seattle to get an estimate for the charges.
• We must pay a service fee on airfares we pay.

For full details, please contact us, 206-241-0880.

Thank you.